1. How long have you used the services of Marali Dental ?
Less than month
From one to three months
Three Months Six
Between six months and one year
Between one and three years
More than three years
I've never used
2. How did you know Marali Dental?
TV
Radio
Internet
Newspapers or magazines
Friends, colleagues or contacts
I do not know Marali Dental yet
Other
3. How long have you used the services of Marali Dental?
Less than a month
From one to three months
Three to six months
I've never used
Other
4. Please note your overall satisfaction with Marali Dental on a 1 to 10 scale, where 10 is completely satisfied and 1 is completely dissatisfied
1
2
3
4
5
6
7
8
9
10
S/A
5. Compared to other clinics, Marali Dental service is ...
Much Better
A little better
More or less the same
A Little worse
Worse than others
I do not know
6. Please rate of 1 to 10 (where 1 is poor and 10 is excellent) the following attributes Marali dental:
* Oriented to customer satisfaction
1
2
3
4
5
6
7
8
9
10
* Value Ratio
1
2
3
4
5
6
7
8
9
10
* Good quality
1
2
3
4
5
6
7
8
9
10
* Well organized
1
2
3
4
5
6
7
8
9
10
* Quality of service
1
2
3
4
5
6
7
8
9
10
* Professionalism
1
2
3
4
5
6
7
8
9
10
* Good facilities
1
2
3
4
5
6
7
8
9
10
7. Now please value from 1 to 10 how important are for you those same attributes:
* Oriented to customer satisfaction
1
2
3
4
5
6
7
8
9
10
* Value for money
1
2
3
4
5
6
7
8
9
10
* Good quality
1
2
3
4
5
6
7
8
9
10
* Well organized
1
2
3
4
5
6
7
8
9
10
* Quality of service
1
2
3
4
5
6
7
8
9
10
* Professionalism
1
2
3
4
5
6
7
8
9
10
* Good facilities
1
2
3
4
5
6
7
8
9
10
8. You´ve recommended Marali Dental to others?
Yes
No
9. Would you recommend Marali Dental to others?
Yes
No
10. Will use Marali Dental again?
Surely yes
Probably yes
Maybe yes, maybe not
Probably not
Surely not
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